This is the reply from Swensons'.
WE refer to the letter by Mr Nicholas Tan Wen-Yu, "Fire! But they were told to pay first before leaving" (June 24).
We have taken a very serious view of this matter and would like to assure Mr Tan and all our customers that in such a situation, our utmost concern would always be the safety and well-being of both our customers as well as our staff. This cannot be compromised.
At the time the evacuation order was made, there was already a queue at the cashier's counter. Diners were then advised that there was an evacuation.
Our managers at that point tried to clear the process of cashiering quickly and were perhaps over-zealous in trying to close as many bills as possible.
In an event of an evacuation, our procedure calls for ceasing all activities immediately and this would include payment settlement. We apologise for the distress caused to Mr Tan and all other customers who might have felt the same.
Our safety procedures, among other standard operating procedures, form part of our managerial staff training.
Nevertheless, a retraining process and a reiteration of customer safety measures is being immediately undertaken and we have made it more comprehensive and added more focus to this aspect.
We will endeavour to continue to provide a safe, comfortable and enjoyable experience for all our diners at all times. We have certainly learnt from this experience. The management and staff at Swensen's Plaza Singapura sincerely apologise for the distress caused, and this weekend, would like to extend a waiver of service charge to all customers. Wah Kaoz...
Swensons' have already admitted that they did not adhere to the safety regulations and SOP laid down. While "our safety procedures, among other standard operating procedures, form part of our managerial staff training, "it is obvious that their managers have failed to performed what they have been trained.
I'm not sure what the SCDF and SPF will comment on this.
If the SCDF is so particular about keeping the fire exits and passage ways clear and heavily penalises any premises that flout these rules, I'm not sure what about human blocking the exits. It will be interesting to see what Comr James Tan or LTC N Subhas has to say.
God : Hello. Did you call me?
Me : Called you? No ... who is this?
God : This is GOD. I heard your prayers. So I thought I will chat.
Me : I do pray. Just makes me feel good. I am actually busy now. I am in the midst of something...
God : What are you busy at? Ants are busy too.
Me : Don't know. But I can't find free time. Life has become hectic. It's rush hour all the time.
God : Sure. Activity gets you busy. But productivity gets you results. Activity consumes time. Productivity frees it.
Me : I understand. But I still can't figure out. By the way, I was not expecting YOU to buzz me on instant messaging chat.
God : Well, I wanted to resolve your fight for time, by giving you some clarity. In this net era, I wanted to reach you through the medium you are comfortable with.
Me : Tell me, why has life become complicated now?
God : Stop analyzing life. Just live it. Analysis is what makes it complicated.
Me : Why are we then constantly unhappy?
God : Your today is the tomorrow that you worried about yesterday. You are worrying because you are analyzing. Worrying has become your habit. That's why you are not happy.
Me : But how can we not worry when there is so much uncertainty?
God : Uncertainty is inevitable, but worrying is optional.
Me : But then, there is so much pain due to uncertainty ...
God : Pain is inevitable, but suffering is optional.
Me : If suffering is optional, why do good people always suffer?
God : Diamond cannot be polished without friction. Gold cannot be purified without fire. Good people go through trials, but don't suffer. With that experience their life become better not bitter.
Me : You mean to say such experience is useful?
God : Yes. In every terms, Experience is a hard teacher. She gives the test first and the lessons afterwards.
Me : But still, why should we go through such tests? Why can't we be free from problems?
God : Problems are Purposeful Roadblocks Offering Beneficial Lessons to Enhance Mental Strength. Inner strength comes from struggle and endurance, not when you are free from problems.
Me : Frankly, in the midst of so many problems, we don't know where we are heading.
God : If you look outside you will not know where you are heading. Look inside. Looking outside, you dream. Looking inside, you awaken. Eyes provide sight. Heart provides insight.
Me : Sometimes not succeeding fast seems to hurt more than moving in the right direction. What should I do?
God : Success is a measure as decided by others. Satisfaction is a measure as decided by you. Knowing the road ahead is more satisfying than knowing you rode ahead. You work with the compass. Let others work with the clock.
Me : In tough times, how do you stay motivated?
God : Always look at how far you have come rather than how far you have to go. Always count your blessing, not what you are missing.
Me : What surprises you about people?
God : When they suffer they ask, "Why me?" When they prosper, they never ask "Why me". Everyone wishes to have truth on their side, but few want to be on the side of the truth.
Me : Sometimes I ask, Who am I, Why am I here. I can't get the answer.
God : Seek not to find who you are, but to determine who you want to be. Stop looking for a purpose as to why you are here. Create it. Life is not a process of discovery but a process of creation.
Me : How can I get the best out of life?
God : Face your past without regret. Handle your present with confidence. Prepare for the future without fear.
Me : One last question. Sometimes I feel my prayers are not answered.
God : There are no unanswered prayers. At times the answer is NO.
Me : Thank you for this wonderful chat. I am so happy to start the New Day with a new sense of inspiration.
God : Well. Keep the faith and drop the fear. Don't believe your doubts or doubt your beliefs. Life is a mystery to solve not a problem to resolve. Trust me. Life is wonderful if you know how to live!
Yes it's a brand new month.
I just realised that I only had 3 entries for the month of May. I'm getting more and more slack?
** Now, is it " slacker" or " more slack" ? Can't decide... my ang mo no good la**
Attended the annual police day parade at the police academy yesterday. It was the last one to be held at the police academy. Will miss this place.
Alright will blog more often for the month of June
=)